Terms of Service

Date effective: July 10, 2026

General

This website, bioredlights.com (the "Site"), is owned and operated by BioRed Light, operated by [legal entity name] ("Company," "we," or "us"). By using the Site, you agree to be bound by these Terms of Service and to use the Site in accordance with these Terms of Service, our Privacy Policy, our Shipping & Returns policy, our Warranty policy, and any additional terms and conditions that may apply to specific sections of the Site or to products available through the Site. Accessing the Site in any manner, whether automated or otherwise, constitutes use of the Site and your agreement to be bound by these Terms of Service.

We reserve the right to change these Terms of Service or to impose new conditions on use of the Site from time to time, in which case we will post the revised Terms of Service on this page. By continuing to use the Site after we post any such changes, you accept the Terms of Service as modified.

Text message (SMS) terms

If you provide us with your mobile phone number and opt in to text messaging, you agree that we may send you text messages (including SMS and MMS) at that number, which may be sent through an automatic telephone dialing system. Message frequency may vary, and message and data rates may apply — contact your wireless carrier with questions about your plan. Consent to receive texts is not required to purchase our goods or services. You may opt out at any time by replying STOP to any message (you agree to receive a final message confirming your opt-out), and reply HELP for help. You agree to notify us of any changes to your mobile number. Your carrier may prohibit or restrict certain mobile features, and neither we nor the carriers are liable for delayed or undelivered messages. Questions about our messaging can be sent to support@bioredlights.com.

Intellectual property rights

Our limited license to you. This Site and all materials available on it are the property of us and/or our affiliates or licensors, and are protected by copyright, trademark, and other intellectual property laws. The Site is provided solely for your personal, noncommercial use. Unless explicitly authorized by these Terms of Service or by the owner of the materials, you may not modify, copy, reproduce, republish, upload, post, transmit, translate, sell, create derivative works from, exploit, or distribute in any manner or medium any material from the Site. You may download and/or print one copy of individual pages of the Site for your personal, noncommercial use, provided you keep intact all copyright and other proprietary notices.

Your license to us. By posting or submitting any material to us (including, without limitation, comments, reviews, testimonials, photos, and videos) via the Site, social media, email, text, or otherwise, you represent that you own the material or have the express consent of the owner, and that you are thirteen years of age or older. You grant us, and anyone authorized by us, a royalty-free, perpetual, irrevocable, non-exclusive, worldwide license to use, copy, modify, transmit, publish, publicly display, create derivative works from, and distribute such material, in whole or in part, in any medium now known or hereafter developed, for any lawful purpose, and the right to identify you as the author by name, email address, or screen name as we deem appropriate. We have the right, but not the obligation, to use and display such submissions and may cease using them at any time for any reason.

Linking and framing. You may establish a hypertext link to the Site so long as the link does not state or imply any sponsorship of your site by us. You may not, without our prior written permission, frame or inline link any content of the Site or incorporate our material, content, or intellectual property into another website or service.

Disclaimers

The Site may contain links to websites maintained by third parties. Such links do not imply endorsement or sponsorship, and we do not operate or control any information, products, or services offered on third-party sites. Any opinions, advice, statements, or other information expressed by third parties are those of the respective authors, not the Company, and we do not guarantee the accuracy, completeness, or usefulness of any such content.

THE INFORMATION, PRODUCTS, AND SERVICES OFFERED ON OR THROUGH THE SITE ARE PROVIDED "AS IS" AND WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, EXCEPT FOR THE EXPRESS PRODUCT WARRANTY DESCRIBED ON OUR WARRANTY PAGE. TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW, WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE SITE OR ANY OF ITS FUNCTIONS WILL BE UNINTERRUPTED OR ERROR-FREE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

You agree at all times to defend, indemnify, and hold harmless the Company, its affiliates, and their respective successors, assigns, officers, directors, shareholders, agents, and employees from and against any and all claims, causes of action, damages, liabilities, costs, and expenses, including legal fees, arising out of or related to your breach of any obligation, warranty, representation, or covenant set forth in these Terms of Service.

Online commerce and purchases

You agree to be financially responsible for all purchases made by you or someone acting on your behalf through the Site. All payments and purchases processed through the Site must be made in US Dollars. You agree to use the Site and to purchase products for legitimate, personal, noncommercial purposes only, and not to make any purchases for speculative, false, or fraudulent purposes. When making a purchase for a third party that requires you to submit the third party's personal information, you represent that you have obtained that person's express consent.

Personal use only — no unauthorized resale. Products purchased on the Site or from any authorized reseller may be purchased for personal use only. You are not an authorized reseller of our products unless you have a written agreement with us. If we find that you are offering our products for resale without authorization, we may take any action available to us, including removing your listings from sales channels and recovering profits unjustly gained.

For the purposes of our return and warranty policies, a BioRed "Product" consists of: (1) the physical BioRed device and its included accessories; (2) any BioRed materials prescribed for distribution with the device; and (3) the warranty protections held by BioRed as the retailer or conferred by BioRed in a contractual agreement with authorized resellers. Products purchased from unauthorized resellers are materially different — they carry no warranty protections we are bound to honor — and are not eligible for refund or warranty service. All returns must be conducted with the place of purchase. Warranty protections cannot be purchased or transferred except by mutual agreement between us and participants in an authorized reseller arrangement.

Interactive features and user conduct

Where the Site or our social channels allow comments, reviews, or other user submissions, responsibility for what is posted lies with each user — you alone are responsible for material you post or send. As a condition of your use of the Site, you agree not to:

  • Restrict or inhibit any other user from using and enjoying the Site;
  • Impersonate any person or entity or misrepresent your affiliation with any person or entity;
  • Interfere with or disrupt any servers or networks used to provide the Site;
  • Use the Site to instigate or encourage illegal activity, injury, or property damage;
  • Gain or attempt to gain unauthorized access to the Site or any account, computer system, or network connected to it;
  • Post or transmit any unlawful, threatening, abusive, defamatory, obscene, or indecent material;
  • Post or transmit any material that infringes the rights of others, including privacy, publicity, copyright, or trademark rights;
  • Post or transmit any material containing a virus or other harmful component;
  • Use the Site to advertise, solicit, or exploit material for commercial purposes without our express written approval; or
  • Gather email addresses or other personal information posted by other users for marketing purposes.

We have no obligation to monitor user content, but we reserve the absolute right to monitor, alter, edit, refuse to post, or remove any postings or content, in whole or in part, for any reason, and to disclose such materials as necessary to satisfy any applicable law, regulation, legal process, or governmental request, or to protect ourselves, our customers, and visitors.

Customer accounts and passwords

If you create a customer account, you agree to provide true, accurate, current, and complete information as prompted, and to keep it updated. You are responsible for maintaining the confidentiality of your password and account and for all activities that occur under them. You agree to notify us immediately of any unauthorized use of your account or other breach of security. We cannot and will not be liable for any loss or damage arising from your failure to protect your account information. If we have reasonable grounds to suspect that account information is untrue, inaccurate, or incomplete, we may suspend or terminate your account and refuse current or future use of the Site.

Products and pricing

We try to describe our products and display pricing as accurately as possible. All prices are listed in US Dollars (USD) and are subject to change. We reserve the right to correct errors and to limit or refuse orders.

Orders and payment

By placing an order you authorize us (and our payment processor) to charge your chosen payment method for the total amount, including any applicable taxes and shipping. An order is accepted once we confirm and ship it.

Shipping, returns, and our 60-day money-back guarantee

Shipping is free on every order. Every order is covered by our 60-day money-back guarantee: if you are not completely satisfied, you may return your device within 60 days of delivery for a full refund of the purchase price. To start a return:

  • Contact our support team at support@bioredlights.com or via our Contact page, and include your name, the email used to place the order, your order number, and the items you wish to return. You will receive a reply within one business day (Monday–Friday, 9am–5pm) with return instructions and our return address.
  • Return the device in its original condition and packaging where possible, along with your order information.
  • Return postage is your responsibility; we recommend using a tracked shipping service.
  • After we receive and inspect the return, we will issue your refund. Please allow adequate time for shipping, quality control, and processing by credit card companies and banks.

Returning a product without complying with this policy, or returning a product purchased from an unauthorized reseller, will unfortunately deem the transaction non-refundable. Full details: Shipping & Returns.

Warranty

Wearable devices (Belt, Mask, Laser Cap) carry a 1-year warranty; panels (Mid-Size and Max) carry a 3-year warranty, covering manufacturing defects and component failure under normal use. See our Warranty page for coverage details and how to make a claim.

Health and medical disclaimer

BioRed Light products are wellness devices, not medical devices. Statements on this website have not been evaluated by the Food and Drug Administration, and our products are not intended to diagnose, treat, cure, or prevent any disease. Review all product warnings prior to use.

WITH REGARD TO HEALTH AND WELLNESS CONTENT ON THE SITE: THIS SITE OFFERS HEALTH AND WELLNESS INFORMATION DESIGNED FOR EDUCATIONAL PURPOSES ONLY. YOU SHOULD NOT RELY ON THIS INFORMATION AS A SUBSTITUTE FOR, NOR DOES IT REPLACE, PROFESSIONAL MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT. IF YOU HAVE ANY CONCERNS OR QUESTIONS ABOUT YOUR HEALTH, ALWAYS CONSULT A PHYSICIAN OR OTHER HEALTHCARE PROFESSIONAL. DO NOT DISREGARD, AVOID, OR DELAY OBTAINING MEDICAL ADVICE BECAUSE OF SOMETHING YOU MAY HAVE READ ON THIS SITE. THE USE OF ANY INFORMATION PROVIDED ON THIS SITE IS SOLELY AT YOUR OWN RISK. NOTHING STATED OR POSTED ON THIS SITE IS INTENDED TO BE, AND MUST NOT BE TAKEN TO BE, THE PRACTICE OF MEDICINE OR COUNSELING CARE. AS INDIVIDUALS DIFFER, RESULTS WILL DIFFER. CONSULT YOUR HEALTHCARE PROVIDER BEFORE USE IF YOU ARE PREGNANT, HAVE A MEDICAL CONDITION, OR TAKE MEDICATION.

Limitation of liability

UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL WE, OUR SUBSIDIARY AND PARENT COMPANIES, OR AFFILIATES BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES THAT RESULT FROM THE USE OF, OR THE INABILITY TO USE, THE SITE, INCLUDING OUR MESSAGING, EMAILS, PRODUCTS, OR SERVICES, OR THIRD-PARTY MATERIALS, PRODUCTS, OR SERVICES MADE AVAILABLE THROUGH THE SITE, EVEN IF WE ARE ADVISED BEFOREHAND OF THE POSSIBILITY OF SUCH DAMAGES. (BECAUSE SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN CATEGORIES OF DAMAGES, THE ABOVE LIMITATION MAY NOT APPLY TO YOU; IN SUCH STATES, OUR LIABILITY IS LIMITED TO THE FULLEST EXTENT PERMITTED BY LAW.) OUR TOTAL LIABILITY TO YOU FOR ANY CLAIM IS LIMITED TO THE AMOUNT YOU PAID FOR THE PRODUCT AT ISSUE. IF YOU ARE DISSATISFIED WITH THE SITE OR ANY MATERIALS, PRODUCTS, OR SERVICES ON THE SITE, YOUR SOLE AND EXCLUSIVE REMEDY IS TO DISCONTINUE USING THE SITE, SUBJECT TO THE REFUND AND WARRANTY RIGHTS DESCRIBED ABOVE.

Termination

We may cancel or terminate your right to use the Site or any part of it at any time without notice. In the event of cancellation or termination, you are no longer authorized to access the affected part of the Site. The restrictions imposed on you with respect to material downloaded from the Site, and the disclaimers and limitations of liability set forth in these Terms of Service, shall survive.

Digital Millennium Copyright Act

If you believe in good faith that materials hosted by the Company infringe your copyright, you (or your agent) may send us a notice requesting that the material be removed or access to it blocked, pursuant to the Digital Millennium Copyright Act of 1998 ("DMCA"). If you believe in good faith that a notice of copyright infringement has been wrongly filed against you, the DMCA permits you to send us a counter-notice. All notices and counter-notices must meet the then-current statutory requirements of the DMCA (see copyright.gov). Our copyright agent for notice is support@bioredlights.com.

Assignment

This agreement shall be binding upon and inure to the benefit of the Company and our respective assigns, successors, heirs, and legal representatives. Neither this agreement nor any rights hereunder may be assigned by you without our prior written consent. We may freely assign all rights and obligations under this agreement to any affiliated entity or wholly owned subsidiary.

Dispute resolution and arbitration

These Terms of Service shall be governed by and construed in accordance with the laws of the State of [governing-law state], without regard to its conflict-of-laws rules, and any dispute shall be subject to binding arbitration in [arbitration city and state].

Mandatory pre-arbitration notice and informal dispute resolution. These procedures are intended to increase the likelihood of prompt, low-cost resolutions. Before commencing arbitration, a party must first send a written notice of dispute by certified mail (return receipt requested) or courier to: [legal entity name], [business mailing address]. The notice must contain the party's name, address, email address, and date of website visit or order, and a short summary of the dispute with the specific relief sought. The party must then attend a video conference to discuss the dispute with a Company representative (the party's attorney may be present), and the Company shall have 45 days from the date of the video conference to analyze the dispute before an arbitration may be filed. If these requirements have not been met, a court of competent jurisdiction may enjoin the filing or prosecution of an arbitration. After this procedure has been completed, any remaining claim arising from use of the products or the Site shall be settled only through binding arbitration; any complaint or lawsuit filed in a court of law shall be dismissed in favor of arbitration.

Class action waiver. You may only resolve disputes with us on an individual basis, and may not bring a claim as a plaintiff or class member in a class, consolidated, or representative action. Class arbitrations, class actions, private attorney general actions, and consolidation with other arbitrations are not allowed. The arbitrator may not consolidate more than one person's claims or preside over any form of class or representative proceeding unless all relevant parties specifically agree following initiation of the arbitration.

Severability

If any clause within these Terms of Service (other than the class action waiver above) is found to be illegal or unenforceable, that clause will be severed and the remainder of these Terms of Service will be given full force and effect. If the class action waiver is found to be illegal or unenforceable, the entire dispute-resolution provision will be unenforceable and the dispute will be decided by a court.

Customer support

Email support@bioredlights.com or use our Contact page — replies within one business day, Monday–Friday 9am–5pm.